Frequently Asked Questions
Everything you need to know about shopping with PureFlow.
What is the PureFlow sustainability promise?
Every garment in our collection is crafted from 100% organic or recycled materials. We partner with ethical factories to ensure fair wages and a minimal carbon footprint.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day window for returns and exchanges. Items must be in their original condition, unworn, and with all tags attached to qualify for a full refund.
How do I find my perfect fit?
Each product page features a detailed size guide. We recommend measuring a similar garment you already own and comparing it to our specifications for the best results.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna and Afterpay.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.